The Blog

Resilience can be transmitted.

By sharing the stories that inspire us, we can help promote resilience in others. In this article from Positive News the author explains how to use a narrative structure to highlight aspects of tragedy that might otherwise be missed.

The Customer Is King – Not Always!

If you work in a frontline job, dealing with the public can be tricky. Phrases like “The customer is always right”, and “The customer is king” colour beliefs about how we should treat people. They may be sound advice to help remind staff to stay focused on customer satisfaction, but this doesn’t mean that service […]

Walking on eggshells, how to discuss sensitive issues

Most of us are careful about how we tackle sensitive issues with colleagues and family members. This article provides some pointers on how to go about raising a subject you have been avoiding, to help tackle delicate matters in a productive, fair and balanced way, and to be sure of getting the results you need. Getting the other person’s attention, striking the right note and ensuring that something changes is the challenge.

The Ingredients of Confidence, With Your Help

I’d love it if you could attend the first of my free monthly webinars on 11th February.

Partly because I want to reach as many people as possible with these ideas. Mostly though, because I’d really value your feedback after the event. It’ll be easy to send me your reactions because I use a short, web based survey to collect the information from you.

There are still some places left, so please sign up.

Learning and Development

What do you want staff training to do? It’s all very well using words like ‘inspire’, ‘motivate’ and ‘engage’, but these don’t say what attendees should be able to do differently, or better, as a result of training.

A title can whet the appetite, and a programme gives flavour, but if training is to nourish people’s minds it needs to connect with their experience so that they can see the value of what they are being taught.

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Coaching and Therapy

If you want to improve any aspect of your life it helps to work with someone who knows how to do it. Whether change is something we seek or whether it is thrust upon us, we can seize the moment and use it as a starting point for creating the life we want.

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Free Webinars

The first of my free webinars will be on 11th February 2015. If you can’t make it, there will be other dates. Sign up to my newsletter and I’ll keep you posted.

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On-Line Learning

Self-study opportunities are stimulating, thought provoking and useful. My webinars are on topics that will help you get a better handle on yourself and life in general.
Sessions are interactive and typically last 60 minutes. I run regular FREE events, reserve your place today.

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