Browsing November, 2009

What is conflict resolution?

Conflict resolution or conflict management?

Swearing at work

There was a time when the boundary between work and social life was clearly defined and only in extreme cases did anyone need to be reprimanded or corrected about inappropriate behaviour like swearing, shouting, insults or open sexual innuendo.

Workplace dispute resolution

The media love to remind us of the ubiquity of conflict. Stories of war, high-profile divorce, religious clashes, strikes and workplace disputes are some, and popular entertainment carries the theme into our daily lives. Conflict sells, and without it the soaps, and other TV and radio drama, would become anaemic, their storylines reduced to pale [...]