How to handle difficult people

Ask anyone in the care sector about where they work and pretty soon the subject turns to what is wrong with it. Explore a little further and almost without fail the question of someone else’s behaviour will crop up. And they won’t be talking about good behaviour. It’ll be the negative aspects of this or that person’s way of acting at work. Difficult behaviour tops the list. In fact, according to a poll I conducted a few years ago among about 1,000 people in the sector – nurses, care assistants, social workers and so forth – poor relationships at work was the main reason that people changed their jobs. Money was important, and so were resources and working conditions generally, but over 90 percent of people said that the quality of their working relationships had influenced a change of job at sometime. Some had even left the job as a last resort because of difficult behaviour they had been subjected to.

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