This two page free download describes seven often common styles of difficult behaviour and gives ‘antidotes’ to help you work round them. Also included are some quick focusing techniques with simple mnemonics to remember them by.
These are taken from my book Difficult People; a Guide to Handling Difficult Behaviour. While these key ideas are useful as a reminder of how to work round obstructive behaviour, they also serve as a reminder that a) we have control over how other people treat us and b), how ever difficult we are finding someone else, it is just behaviour, and behaviour can be managed. With a little commitment and the right mindset these strategies work.