Quick reference guide – difficult people

Difficult behaviour  can arise in many different settings, and always in the context of a relationship. This Quick Reference Guide provides pointers and ideas to help you structure your thinking when you need to deal with someone else’s difficult behaviour.

Remember we too are involved in the interaction. For this reason it is better to understand the PRINCIPLES of handling the behaviour than it is to learn PRESCRIPTIONS for specific types of behaviour. This guide is an excellent starting point. Download the Difficult People Quick Reference Guide.