“It’s a power thing…”
When someone says, "It's a power thing", or "Power corrupts"... they are not providing a useful summary, they are telling you that they haven't thought it through and are not likely to.
Customer Satisfaction Survey (Not)!
If the decision to run a Customer Satisfaction Survey is driven by complaints then the chances are it is a Customer Dis-satisfaction Survey you'll be running. It all depends on how you ask the questions.
Site improvements
My website is having some changes made to improve access ...
Learning by doing
Some things can only be learned by doing them, but ...
