Skip to Navigation

Most of us in the English-speaking world have grown up hearing the mantra “The customer is always right.” Like a lot of buzzwords and catch-phrases, it sounds good, but it’s not a reliable reference point these days, if it ever was. 

It was invented, no doubt, to be used as handy reminder for employees in the retail sector. Its aim was to help them remember that unhappy customers should be taken seriously and complaints remedied quickly.

A noble notion that has been taken up wholesale. It muscles its way into almost any arena where where there is a clientele or service users; customers now exist in places they never did before (public transport and education are two examples).

The original meaning has been generalised to become an unconscious script in many situations. to a point where staff on the receiving end of bad behaviour think that they must submit to discourteous behaviour and mistreatment. 

Time for a re-write. How about “The customer is only right when polite”?

 

Latest from the blog

Spiritual? Moi? Of Course!

Cultivating the inner life means taking a pledge to knowing ourselves, and building the sort of skills that can lead to contentment and fulfilment. This requires commitment and courage and above all honesty.

Continue reading

DIY Therapy, Available to All

One of the ideas driving this blog is that the over-psychologising of life leads to a state of helplessness with regard to our psychological and emotional wellbeing.

There’s a lot we can do for ourselves, just as we have for most of the time we have been evolving.

Continue reading

Taking Granny for a Ride

Elder care with a difference!

Continue reading
FREE DOWNLOAD - Get it now.

How to be more Resilient

Get my super-helpful guide '9 Steps to Resilience' absolutely FREE, when you subscribe to my newsletter.

Understand the steps to resilience and you can develop the ability to cope with problems and setbacks with less stress and more confidence.
close-link
%d bloggers like this: