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If you work in a frontline job, dealing with the public can be tricky. Phrases like “The customer is always right”, and “The customer is king” colour beliefs about how we should treat people. They may be sound advice to help remind staff to stay focused on customer satisfaction, but this doesn’t mean that service users should be allowed to get away with hostile or aggressive beahviour.

 

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Bullying at work

bullying at work

Bullying in any setting is wrong and harmful, but unfortunately it is also a fact of life. If you think you are being bullied the information on these pages will help you. Any kind of bullying or harassment harms individuals and their employers, and all staff should be treated with dignity and respect at work. The […]

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Why It’s Better to Believe What Makes You Comfortable Than What Is True

Comfort zone

Metaphorically, you might say, some people will stop to look in a mirror to see what they could learn, while others will hurry past it, in case they learn something.

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How to be more Resilient

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Understand the steps to resilience and you can develop the ability to cope with problems and setbacks with less stress and more confidence.
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