Skip to Navigation

If you work in a frontline job, dealing with the public can be tricky. Phrases like “The customer is always right”, and “The customer is king” colour beliefs about how we should treat people. They may be sound advice to help remind staff to stay focused on customer satisfaction, but this doesn’t mean that service users should be allowed to get away with hostile or aggressive beahviour.

 

Latest from the blog

Guilt Is Social

One way to reduce guilty feelings is to discuss them, but it has to be with the right person.

And once is enough; go on about it and you’ll simply wind up with two people feeling bad.

Continue reading

Not Everything is Black and White

The neat categorising and packaging of ideas and information is venerated in many of our world. Manipulative? Sure. And also respected, even sought after, but never adequate to cover all situations.

Don’t you agree, or perhaps you disagree?

Continue reading
FREE DOWNLOAD - Get it now.

How to be more Resilient

Get my super-helpful guide '9 Steps to Resilience' absolutely FREE, when you subscribe to my newsletter.

Understand the steps to resilience and you can develop the ability to cope with problems and setbacks with less stress and more confidence.
close-link
%d bloggers like this: