A better description might be How to have Conversations You’d Rather Not Have. It comes to us all, sooner or later, both in our private lives and at work.
This highly interactive talk provides new insights into what causes and motivates uncooperative behaviour at work and at home. It provides fresh ideas, strategies and tactics to help you take control when working or living with people who you find challenging or unproductive, or when you have to tackle ‘sensitive’ topics you’d rather avoid.
How to Have Difficult Conversations has grown out of my experience in working with people who – as part of their job – need to tackle sensitive topics in a productive, fair and balanced way, and be sure of getting the results they need. This means striking the right note of respectful concern, personally and professionally, while addressing the issues that need to be discussed. The purpose of this workshop is to enhance attendees’ skills so that they can feel and act with greater confidence, set goals for their conversations and respectfully follow through with staff.
- What makes conversations ‘difficult’?
- How to be outcome oriented when handling sensitive topics
- Common pitfalls: where things typically go wrong
- Creating a collaborative relationship
- Three structured approaches to avoid confrontation
- Reacting to poor responses and unlimited excuses
- Countering open challenges that undermine you
- Responding to constant negativity with flair
- The difference between discussion and obstruction
- Creative responses to unwanted questions
- When discussion prevents action
- How to end a conversation and reduce the risk of misunderstandings.
Understanding of the importance of one-to-one relationships
Skillfulness in a framework for safe and effective conversations
Greater confidence when tackling sensitive issues or difficult topics
Enables more collaborative working to avoid resistance and improved outcomes
Provides an outcome-oriented structure to help you get the results you want.