Difficult People in the workplace can cause untold misery and they do more damage than is usually recognised. What’s more, managers often feel under-confident about tackling poor behaviour because they fear accusations of bullying or harassment. Employers could do more to support managers when they have to navigate the tricky terrain of an employee’s personal conduct.
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Great Questions Get Results.
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Great questions shape outcomes. Learn to ask good ones and you’ll train yourself to steer the conversation and even to shape outcomes.Continue reading
Facts, Opinions and Assumptions – How Often Do You Check?
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Fact checking is something we’d often prefer not to do. Even the best critical thinkers can be deluded, mistaken, or swayed, when it suits us.Continue reading
Hearing What’s Needed
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When you hear it, make sure you understand what is meant, in that particular case.Continue reading