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Listening is an under-rated skill. It is the most important aspect of effective communication and ‘First seek to understand’ is a sound guiding principle.

Good listening is a dynamic and unfolding process which builds rapport which helps the speaker to clarify their thinking, as well as enabling the listener to understand. Hone your listening skills with this handy guide.

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Work Pressures and Gradual Decline – Change What You Can

work pressures

I have long promoted an idea that, “When you can’t change the system, change your bit of it”. If the problem is too big – and let’s face it, most of us cannot influence political and economic trends, or our employers’ policies – then break it down and tackle the part you can handle.

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How to be more Resilient

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Understand the steps to resilience and you can develop the ability to cope with problems and setbacks with less stress and more confidence.
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