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Listening is an under-rated skill. It is the most important aspect of effective communication and ‘First seek to understand’ is a sound guiding principle.

Good listening is a dynamic and unfolding process which builds rapport which helps the speaker to clarify their thinking, as well as enabling the listener to understand. Hone your listening skills with this handy guide.

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And once is enough; go on about it and you’ll simply wind up with two people feeling bad.

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Not Everything is Black and White

The neat categorising and packaging of ideas and information is venerated in many of our world. Manipulative? Sure. And also respected, even sought after, but never adequate to cover all situations.

Don’t you agree, or perhaps you disagree?

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Understand the steps to resilience and you can develop the ability to cope with problems and setbacks with less stress and more confidence.
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