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Meaning, that it’s a mistake to try to improve something that works. This applies as much to people as it does to machines. Whether it is a relationship, a way of solving problems, a behaviour or an entire system of people – like a group or organisation – it reminds us not to interfere where there is no problem.

…But You Do Need to Look After It

However, this shouldn’t be used as a reason not to nurture a relationship, review how we do things or take an honest look at our behaviour from time to time.

If it’s not broken don’t fix it, but you do need to maintain it. That’s the way to  satisfying relationships, healthy habits and resilient people.

 

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What makes effective staff training?

Organisatons spend millions each year on staff training yet much of it is a waste of money. One pundit recently claimed that people only remember 16% of what they are taught in training. Would any organisation buy another product or service that only worked 16% of the time?

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Why Can’t I Help Myself When I Hear a Question?

We can become powerless in the face of the questions we are asked. Why is this? What provokes us to unthinkingly accept that a question MUST be answered, then and there, just because it is a question?

Well formed questions are a powerful and delightful thing. Badly formed ones are often the last resort of bigots and bamboozlers.

Even when its not that serious, we let ourselves down when we use questions carelessly.

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