Skip to Navigation

Have you noticed the new customer service buzzword?

It slips in everywhere. Last week, a hotel receptionist asked for my name, I gave it. “Perfect”, he replied. Nice of him to say so, In my wilder moments I too have thought I was perfect, but when others have at last begun to notice? Well, that really is perfect.

But then he used it five more times in our brief check-in related conversation. And, once I’d picked up on it, the trend continued: Restaurant (1 ‘perfect’ as I asked for a table for two, 2 as we ordered our meals); Call centre when querying a telephone bill (2, in response to answers I’d given); Giving directions to a stranger (1 as she thanked me).

Good to know that so much is perfect, but where do we go from here? (and what happened to “Thank you”?)

(My apologies to readers in non-english speaking countries, you probably don’t have the same trend around ‘perfect’, though you do still have linguistic drift).

 

What do you think? Share your thoughts...

Latest from the blog

Have a Chewbacca Moment, It’s Friday!

It’s Friday, a day for Love. (The name Friday comes from the Old English Frīġedæġ, meaning the “day of Frige”, a result of an old convention associating the Old English goddess Frigg with the Roman goddess Venus – Wikipedia). It may be a tenuous link, but I needed to find a way of sharing Candace […]

Continue reading

Power Labels and Cop-Outs

When someone says, “It’s a power thing”, or “Power corrupts”… they are not providing a useful summary, they are telling you that they haven’t thought it through and are not likely to.

Continue reading
FREE DOWNLOAD - Get it now.

How to be more Resilient

Get my super-helpful guide '9 Steps to Resilience' absolutely FREE, when you subscribe to my newsletter.

Understand the steps to resilience and you can develop the ability to cope with problems and setbacks with less stress and more confidence.
close-link
%d bloggers like this: