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Training linked to staff development improves performance, supports staff and meets organisational needs. With the right approach – by consulting staff on their needs rather than telling them to attend – it also sends a message of interest and support. Requests for training titles seem to go in waves or trends. Strictly speaking the ones below are not new, but they have been updated in response to recent, increased demand.

Appraisal Skills for Managers

Supporting individual employees in their development is part of a manager’s job. Preparing for and conducting staff appraisals need not be scary. See how.

Getting a Better Reception

Reception and telephone staff have to deal with a lot of difficult behaviour. The trick is to do it without becoming difficult themselves. See how.

Courageous Conversations

Managers are often under-confident when it comes to tackling sensitive issues with staff or raising a subject that might lead to upset or anger. See how.

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Simple Solutions Are Best

Faced with a dilemma? Here’s how to choose.

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Leadership Relationships

The much-published ideas on leadership have come under scrutiny in a new study which distinguishes truly exceptional leadership from run-of-the mill management-speak. The research, by the Work Foundation, identifies three principles of outstanding leadership coupled with nine themes that exceptional leaders adhere to.
It adds some surprising insights with practical applications.

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Don’t let the facts stop a good idea

The world of work is replete with good ideas that don’t er… work.
Innovation sounds great but beware of propaganda that perpetuates dodgy thinking, and check the facts. Otherwise you’ll find out how going with the herd tramples on genuine transformation.

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How to be more Resilient

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Understand the steps to resilience and you can develop the ability to cope with problems and setbacks with less stress and more confidence.
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