Browsing tagged Conflict
Conflict in the workplace
24/03/2011 · Leave a commentConflict is obviously costly in financial terms, but more important is the cost to morale, working relationships and personal well-being. Conflict causes misery and burns up energy that would otherwise used productively for work. But it doesn’t have to be like this. If you are involved in a dispute at work (or elsewhere) here are some things you can do to start to resolve it.
Posted in Blog
Conflict: Agenda for Managers
24/10/2010 · Leave a commentWhen a dispute between employees becomes visible it usually falls to a manager to intervene but few are confident in doing this so they’ll often ignore the conflict in the hope that it’ll go away, downplay the seriousness of the disagreement, or approach it ineffectively.
Research by OPP charts the costs and benefits of conflict, and a guide from CIPD identifies the behaviours that will help managers recognise and proactively manage disputes at work.
Posted in Blog
A Guiding Philosophy
22/09/2010 · Leave a commentI have occasionally been asked to describe the philosophy underpinning my work. This is essentially Solution Focused, and based on over 20 years of working with conflict, but it applies to pretty much everything I do. As ever, please feel free to comment. Anything as grandoise as a ‘guiding philosophy’ must be subject to constant [...]
Posted in Downloads
Walking on eggshells this Easter?
5/04/2010 · Leave a commentMost of us are careful about how we tackle sensitive issues with colleagues and family members. I have provided some pointers on how to go about raising a subject you have been avoiding, to help tackle delicate matters in a productive, fair and balanced way, and to be sure of getting the results you need. Getting the other person’s attention, striking the right note and ensuring that something changes is the challenge.
Posted in Blog
Our automatic conflict styles
1/04/2010 · Leave a commentHave you ever wondered why, despite so many best intentions, we still fly off the handle over something trivial? Or perhaps when some well-intentioned soul tries to engage you on an important matter you just keep changing the subject? Why does this happen, and what can we do about it?
Posted in Articles
Accusations of bullying may be wrong
28/02/2010 · Leave a commentNobody wins when accusations of bullying are based on a misunderstanding of what the term means.
Knee-jerk reactions based on misuse of the term do harm and conceal genuine cases of bullying.
Posted in Blog
Learn how to create dialogue
20/02/2010 · Leave a comment Dialogue is a distinctive kind of communication that allows people to connect and build shared meaning. Compared with discussion – where people present ideas with the aim of putting forward the strongest or most persuasive view – dialogue fosters a collaborative exchange of ideas aimed at mutual respect and understanding.
This free resource tells you how to go about creating dialogue.
Posted in Downloads
The power of an apology
17/02/2010 · Leave a commentWe can all think of festering grudges that have tarnished or completely destroyed relationships, and most of us can probably think of a time when we could have said sorry but didn’t.
Posted in Blog
Workplace mediation
15/02/2010 · Leave a commentThe media love to remind us of the ubiquity of conflict. Stories of war, high-profile divorce, religious clashes, strikes and workplace disputes are some, and popular entertainment carries the theme into our daily lives. Conflict sells, so it was a surprise to find that the Guardian had published an article on workplace mediation in the Guardian.
Posted in Blog
How to handle difficult people
15/01/2010 · Leave a commentWe all meet people who appear to persistently use tactics we find difficult to get their own way, those who routinely act in a way that causes upset or inconvenience to others. It may be that they shout, throw tantrums, threaten or intimidate us, or it may be something less obvious and more manipulative. Whatever it is you can learn how to work round it and thwart the behaviour.
Posted in Articles