Browsing tagged Difficult People
Conflict: Agenda for Managers
24/10/2010 · Leave a commentWhen a dispute between employees becomes visible it usually falls to a manager to intervene but few are confident in doing this so they’ll often ignore the conflict in the hope that it’ll go away, downplay the seriousness of the disagreement, or approach it ineffectively.
Research by OPP charts the costs and benefits of conflict, and a guide from CIPD identifies the behaviours that will help managers recognise and proactively manage disputes at work.
Posted in Blog
Walking on eggshells, how to discuss sensitive issues
5/04/2010 · Leave a commentMost of us are careful about how we tackle sensitive issues with colleagues and family members. This article provides some pointers on how to go about raising a subject you have been avoiding, to help tackle delicate matters in a productive, fair and balanced way, and to be sure of getting the results you need. Getting the other person’s attention, striking the right note and ensuring that something changes is the challenge.
Posted in Blog
Walking on eggshells this Easter?
5/04/2010 · Leave a commentMost of us are careful about how we tackle sensitive issues with colleagues and family members. I have provided some pointers on how to go about raising a subject you have been avoiding, to help tackle delicate matters in a productive, fair and balanced way, and to be sure of getting the results you need. Getting the other person’s attention, striking the right note and ensuring that something changes is the challenge.
Posted in Blog
Difficult People – key ideas
18/02/2010 · Leave a commentThis two page free download describes seven often common styles of difficult behaviour and gives ‘antidotes’ to help you work round them. Also included are some quick focusing techniques with simple mnemonics to remember them by.
Posted in Downloads
Quick reference guide – difficult people
6/02/2010 · Leave a commentDifficult behaviour can arise in many different settings, and always in the context of a relationship. This Quick Reference Guide provides pointers and ideas to help you structure your thinking when you need to deal with someone else’s difficult behaviour.
Posted in Downloads
How to handle difficult people
15/01/2010 · Leave a commentWe all meet people who appear to persistently use tactics we find difficult to get their own way, those who routinely act in a way that causes upset or inconvenience to others. It may be that they shout, throw tantrums, threaten or intimidate us, or it may be something less obvious and more manipulative. Whatever it is you can learn how to work round it and thwart the behaviour.
Posted in Articles
Survey: What are your colleagues like?
14/02/2009 · Leave a commentI get a lot of ideas and information about what’s going on in the workplace from the people I meet as I go about my business; doing my day-job as an organisational consultant and mediator. Friends and neigbours also tell me their stories. It is heartening that so many of these are positive, despite, or [...]
Posted in Blog