Browsing tagged Relationships
Conflict: Agenda for Managers
24/10/2010 · Leave a commentWhen a dispute between employees becomes visible it usually falls to a manager to intervene but few are confident in doing this so they’ll often ignore the conflict in the hope that it’ll go away, downplay the seriousness of the disagreement, or approach it ineffectively.
Research by OPP charts the costs and benefits of conflict, and a guide from CIPD identifies the behaviours that will help managers recognise and proactively manage disputes at work.
Posted in Blog
Newsletter Relaunch
22/10/2010 · Leave a commentMy newsletter is being relaunched using a new distribution method after an extensive redesign over the summer months (techy stuff). There is a list of topics waiting to be discussed and you’ll notice that news will be more regular, more thought-provoking and as useful as ever. it would also help if you could suggest ideas or workplace subjects you’d like to see covered. Tell your friends and colleagues, and get them to sign up too.
Posted in Announcements, Blog
Trust at work
14/10/2010 · Leave a commentIn difficult economic times the relationship between employees and employers is often tested. Trust suffers and staff turnover increases. But it need not be so. Creating an ethical company is low cost and high-reward.
Posted in Blog
Giving bad news
11/10/2010 · Leave a commentI have had many requests recently for information and training on handling redundancy and giving bad news. In response I have prepared a handout to help those who must perform this unenviable task prepare for the job.
Posted in Blog
What is ‘real’ conversation?
12/04/2010 · Leave a commentMost of our conversations work well, and a few don’t, and these are the ones we tend to remember. We could learn more by reflecting on the exchanges that work, and using these four suggestions as a guide to having more healthy conversations.
Posted in Blog
Walking on eggshells, how to discuss sensitive issues
5/04/2010 · Leave a commentMost of us are careful about how we tackle sensitive issues with colleagues and family members. This article provides some pointers on how to go about raising a subject you have been avoiding, to help tackle delicate matters in a productive, fair and balanced way, and to be sure of getting the results you need. Getting the other person’s attention, striking the right note and ensuring that something changes is the challenge.
Posted in Blog
Hastings dialogue workshop
17/03/2010 · Leave a commentTwenty people attended my workshop entitled Creating Dialogue; Turning the Words we use into Action in Hastings and District Interfaith Forum on Saturday 13th March. There was a great buzz and a lot of interest, and another event on a different topic is planned for June or July. To get a flavour of what was covered in this workshop go to the Downloads pages of this site free handouts on Dialogue and Listening.
Sign up for my newsletter to receive news of when the next workshop will be held.
Posted in Blog
Handout – Effective Listening
14/03/2010 · Leave a commentListening is an under-rated skill. It is the most important aspect of effective communication and ‘First seek to understand’ is a sound guiding principle. This handout explains the key points.
Posted in Downloads
Handout – Dialogue vs Debate
14/03/2010 · Leave a comment‘Dialogue’ is a powerful way of communicating that provides a route to increased understanding, shared experience, more effective relationships and resolving conflict. This handout explains how it differs from other kinds of discussion.
Posted in Downloads
Workplace valentine?
14/02/2010 · Leave a commentThinking about using the opportunity of Valentine’s Day to plunge into a new realationship at work?
Tut-tut! Not finger-wagging, just a suggestion to look before you leap. Sound advice, even if you don’t take it.
Posted in Blog