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Next time you are caught in a queue, resist the urge to whip out your smartphone or to grumble inwardly about the person in front of you, and take the opportunity instead to to a little personal development.

Think of unavoidable hold-ups as ‘punctuations’ in your day; a chance to pause, take stock and plan your next move, and rather than railing against it, relax and enjoy the wait.

 

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