Conflict and disagreement are often aggravated by the thinking styles used in our attempts to solve them. Interpersonal clashes, different agendas and failure to ‘buy into’ solutions, organisational or group objectives can be creatively handled using Solution Focused Conflict Resolution (SFCR). By adopting a new way of thinking we can break deadlock and move things forward. SFCR provides a structure for handling conflict. Whether we are in direct disagreement with others, negotiating, or intervening as mediators, this workshop will radically alter the way you think about disputes and disagreement, and help you identify the strengths and resources needed for more fruitful outcomes.
Solution Focused Conflict Management is an approach developed by Barry Winbolt. This workshop provides a thorough understanding of the principles and application of SFCR. It is primarily intended for people who use conflict resolution in their work. We recommend we recommend prior reading for delegates who are not already familiar with Solution Focused thinking.
Content
- Terminology, aims and expectations.
- Solution Focused thinking, a brief overview and a description of SFCR
- A brief history of methods of conflict resolution
- The five common factors in every conflict
- Why problems are not ‘facts’ but outcomes
- Typical patterns that lead to deadlock
- Creating new possibilities, the nine essential steps
- Goals and aspirations; where you are and where you want to go
- Destinations vs. journeys; remaining vigilant
- Changing what we can, acknowledging what we can’t
- Skills strengths and exceptions; overlooked resources
- Dialogue versus discussion; how to know when you are making a difference
- Building a collaborative working relationship
- Anticipating and measuring progress
- Follow up and maintenance procedures.
Objectives
Remaining resourceful in the face of conflict
Quickly recognise the limiting patterns in any conflict
Identify resources and opportunities rather than ‘problems’
Learn to develop achievable goals
Become more resourceful in mediation, advocacy etc.
Learn to apply the approach in a variety of settings.