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Conflicts are inevitable, but the more we know about human nature, the better we will be at resolving conflicts, and the better the outcome might be for both parties. We know that different people have different priorities and different styles in dealing with situations that may occur, but in general, human beings have certain characteristics that are very similar – even across gender, racial, and socio-economic lines.

 

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Facts, Opinions and Assumptions – How Often Do You Check?

Fact checking is something we’d often prefer not to do. Even the best critical thinkers can be deluded, mistaken, or swayed, when it suits us.

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Hearing What’s Needed

When you hear it, make sure you understand what is meant, in that particular case.

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Blame, Responsibility and Solutions

These are not necessarily connected, so don’t get them mixed up.

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