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The Customer Is Always Right… Sometimes

customer

The original meaning of the phrase has been generalised to become an unconscious script in many situations, to a point where staff on the receiving end of bad behaviour think that they must submit to discourteous behaviour and mistreatment.

Time for a change to keep up with the times.

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The Power of Not Yet…

Carol Qweck’s compelling talk explains the vital importance of believing we can improve, and gives pointers on helping those we influence to do the same.

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Pause or rewind?

Remember when video recorders came along and for the first time we could pause the action to answer the phone or make a cup of tea? What a boon that was.
But at work it is almost as if the opposite is true, there doesn’t seem to be a pause button for email, mobile phones, and multiple demands.
So here are five tips to help you reclaim your day by pressing the pause button.

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Therapy vs Coaching

Therapy versus coaching

What’s the difference? People often ask about the difference between therapy and coaching. A more useful question to ask would be “How are they similar”, to which the answer is.“..in many ways”. The differences tend to be more about coaches and therapists themselves, than about the skills or processes that each uses. A good therapist […]

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1440

Time is not a commodity, so it cannot be manipulated. It is not something we can pick up, contain, weigh, or manage even. Time – in the sense that we measure it, chart its progress and talk about it – is a concept created by mankind. Furthermore it is a concept that changes from culture to culture in how it is understood and appreciated, so it is not even universal.
There are1440 minutes in a day. We all have equal access to them. So if you think you are ‘time poor’, think again.

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Why Can’t I Help Myself When I Hear a Question?

smoke and questions

We can become powerless in the face of the questions we are asked. Why is this? What provokes us to unthinkingly accept that a question MUST be answered, then and there, just because it is a question?

Well formed questions are a powerful and delightful thing. Badly formed ones are often the last resort of bigots and bamboozlers.

Even when its not that serious, we let ourselves down when we use questions carelessly.

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