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The Customer Is Always Right… Sometimes

customer

The original meaning of the phrase has been generalised to become an unconscious script in many situations, to a point where staff on the receiving end of bad behaviour think that they must submit to discourteous behaviour and mistreatment.

Time for a change to keep up with the times.

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Difficult Colleagues, What to Do

Workplace Conflict Resolution

Difficult people at work? We all know they exist, and mostly we work round them. But this general epithet ‘difficult person’ hides deep roots that are sometimes difficult to deal with. Eberybody has to rub along together at work, right? After all, most of us work in teams and being a team-player is understood to be a tstandard requirement…right? Well, of course not.

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How to be more Resilient

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Understand the steps to resilience and you can develop the ability to cope with problems and setbacks with less stress and more confidence.
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