This is an unusual book. Not in its subject matter - the importance of the topic cannot be stressed enough - but in the way it emphasises that the time, energy and sheer human potential we waste through bad communication is stunning. Barry Winbolt looks at how and why things work for those among us who always seem to bring out the best in difficult situations. There are several points where his determination to be positive could slip into a bland Californian-guru style, but, fortunately, it avoids the pitfall. And there are many areas that have been examined before, but Winbolt manages to imbue them with a new strength, energy and, above all, relevance. My profession (nursing) contains many committed professionals who no longer know how to feel safe enough to express their fears and feelings and who, all too often, end up leaving altogether. I have recommended this book to a number of my friends and colleagues. Now I am recommending it to you.
– Greta McGough RMN