Can Shouting Change Behaviour?

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To quote common sense and Alexander McCall Smith, “You don’t change people by shouting at them”. Well, maybe you do, but not in the direction urged by the tirade.

If you are being shouted at, on the other hand, you can change the shouter. Recognise the shouting as an indicator of their emotional state, and respond with insight to that – rather than the words – and it may enable you to take control of the conversation.

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