Skip to Navigation

A better description might be How to have Conversations You’d Rather Not Have. It comes to us all, sooner or later, both in our private lives and at work.

This highly interactive talk provides new insights into what causes and motivates uncooperative behaviour at work and at home. It provides fresh ideas, strategies and tactics to help you take control when working or living with people who you find challenging or unproductive, or when you have to tackle ‘sensitive’ topics you’d rather avoid.

How to Have Difficult Conversations has grown out of my experience in working with people who – as part of their job – need to tackle sensitive topics in a productive, fair and balanced way, and be sure of getting the results they need. This means striking the right note of respectful concern, personally and professionally, while addressing the issues that need to be discussed. The purpose of this workshop is to enhance attendees’ skills so that they can feel and act with greater confidence, set goals for their conversations and respectfully follow through with staff.

Content

  • What makes conversations ‘difficult’?
  • How to be outcome oriented when handling sensitive topics
  • Common pitfalls: where things typically go wrong
  • Creating a collaborative relationship
  • Three structured approaches to avoid confrontation
  • Reacting to poor responses and unlimited excuses
  • Countering open challenges that undermine you
  • Responding to constant negativity with flair
  • The difference between discussion and obstruction
  • Creative responses to unwanted questions
  • When discussion prevents action
  • How to end a conversation and reduce the risk of misunderstandings.

Objectives

Understanding of the importance of one-to-one relationships

Skillfulness in a framework for safe and effective conversations

Greater confidence when tackling sensitive issues or difficult topics

Enables more collaborative working to avoid resistance and improved outcomes

Provides an outcome-oriented structure to help you get the results you want.

If you’d like to book me to give this talk: Enquire

Latest from the blog

What is dialogue?

Dialogue is interactive communication that builds shared meaning. Compared with discussion – where people present ideas with the idea of putting forward the strongest or most persuasive view – dialogue fosters a collaborative exchange of ideas aimed at mutual understanding. Rather than a competitive collision of opposites that fosters disagreement, frustration and confusion, it is […]

Continue reading

Choice is a Matter of Choice

How often have you said to yourself “I have no choice”. Sometimes this little mantra can get us through a demanding phase, but when we start to believe it and make it part of our life it can make us unhappy.

Here’s an exercise in generating choice, because having choice and exercising it are two different things.

Continue reading

Lunch and Learn

The Lunch and Learn (L’n’L) format allows attendees to receive short, focused training in a 60 minute slot, often during their lunch-hour. This approach is suitable for groups of 15 – 200, at any level of expertise. My L’n’L sessions use the same core material as that in my webinars, but with the added advantage of […]

Continue reading
FREE DOWNLOAD - Get it now.

How to be more Resilient

Get my super-helpful guide '9 Steps to Resilience' absolutely FREE, when you subscribe to my newsletter.

Understand the steps to resilience and you can develop the ability to cope with problems and setbacks with less stress and more confidence.
close-link