Difficult People in the workplace can cause untold misery and they do more damage than is usually recognised. What’s more, managers often feel under-confident about tackling poor behaviour because they fear accusations of bullying or harassment. Employers could do more to support managers when they have to navigate the tricky terrain of an employee’s personal conduct.
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July 17th, 2019
Dialogue is interactive communication that builds shared meaning. Compared with discussion – where people present ideas with the idea of putting forward the strongest or most persuasive view – dialogue fosters a collaborative exchange of ideas aimed at mutual understanding. Rather than a competitive collision of opposites that fosters disagreement, frustration and confusion, it is […]Continue reading
July 15th, 2019
How often have you said to yourself “I have no choice”. Sometimes this little mantra can get us through a demanding phase, but when we start to believe it and make it part of our life it can make us unhappy.
Here’s an exercise in generating choice, because having choice and exercising it are two different things.Continue reading
July 15th, 2019
The Lunch and Learn (L’n’L) format allows attendees to receive short, focused training in a 60 minute slot, often during their lunch-hour. This approach is suitable for groups of 15 – 200, at any level of expertise. My L’n’L sessions use the same core material as that in my webinars, but with the added advantage of […]Continue reading