Handling difficult workplace behaviour can a challenge, and it’s almost inevitable. Sooner or later we all come across people who just don’t seem to play by the rules. This can leave you uncertain about how to tackle their behaviour, but it needn’t be a problem when you know how to go about it.

There are five key factors to consider before you attempt to handle any difficult behaviour. If you want successful outcomes you should consider these points before jumping to the conclusion that the person is being deliberately ‘difficult’.

This video is part of my course hosted on my online school, Difficult People and How to Deal With Them.

Enjoy the trailer, then check out the full course.