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What is the difference between empathy and sympathy, and why does on bring us together while the other drives us apart? In order to empathise we must be able to meet the other person there they are. This means suspending judgments (easier said than done), and setting our behaviour to ‘receive’, rather than ‘transmit’.

Brené Brown says it much better than I can, and it takes her just over two minutes:

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What is ‘real’ conversation?

Most of our conversations work well, and a few don’t, and these are the ones we tend to remember. We could learn more by reflecting on the exchanges that work, and using these four suggestions as a guide to having more healthy conversations.

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