What is the difference between empathy and sympathy, and why does on bring us together while the other drives us apart? In order to empathise we must be able to meet the other person there they are. This means suspending judgments (easier said than done), and setting our behaviour to ‘receive’, rather than ‘transmit’.
Brené Brown says it much better than I can, and it takes her just over two minutes:

I’m a psychologist, coach, and therapist. All my work is aimed at enabling people to improve personal aspects of their lives and work.
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"Train your mind to look for your successes. They are happening all the time, you just have to look for them."
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"We only develop greater resilience when we are deeply emotionally connected to other people."
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"If you think you can, or you think you can't, you're probably right".
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"Just because you can, it doesn't mean you should, nor that you have to".
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"Simplify your life and work to be content. That will create the space for you to notice the joy. It's always there if you look."
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“Personal Change Begins In The Imagination. You Have To Imagine It Before You Can Become It, Whatever ‘It’ Is”