My post Can Shouting Change Behaviour? caught quite a few peoples’ attention. It also raised some questions so I checked the archive to see what I’d written at other times.
Here’s something I wrote for my workplace blog a few years ago. It talks about workplace conflict, but change a word here and there and it’s just as valid for conflict in any other arena.
The aim should always be to create a space where the conflict can be worked on together. In the heat of the moment we tend to forget this, and attempt problem-solving too soon (that’s if we are not already caught up in argument, blame and accusation).