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Training linked to staff development improves performance, supports staff and meets organisational needs. With the right approach – by consulting staff on their needs rather than telling them to attend – it also sends a message of interest and support. Requests for training titles seem to go in waves or trends. Strictly speaking the ones below are not new, but they have been updated in response to recent, increased demand.

Appraisal Skills for Managers

Supporting individual employees in their development is part of a manager’s job. Preparing for and conducting staff appraisals need not be scary. See how.

Getting a Better Reception

Reception and telephone staff have to deal with a lot of difficult behaviour. The trick is to do it without becoming difficult themselves. See how.

Courageous Conversations

Managers are often under-confident when it comes to tackling sensitive issues with staff or raising a subject that might lead to upset or anger. See how.

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Learning to Argue Properly

Most arguments cannot be ‘won’, yet many people still spend a lot of time doing it. Forget ‘clearing the air’ or ‘bringing things to a head’, neither should be necessary in the first place.

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