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Training linked to staff development improves performance, supports staff and meets organisational needs. With the right approach – by consulting staff on their needs rather than telling them to attend – it also sends a message of interest and support. Requests for training titles seem to go in waves or trends. Strictly speaking the ones below are not new, but they have been updated in response to recent, increased demand.

Appraisal Skills for Managers

Supporting individual employees in their development is part of a manager’s job. Preparing for and conducting staff appraisals need not be scary. See how.

Getting a Better Reception

Reception and telephone staff have to deal with a lot of difficult behaviour. The trick is to do it without becoming difficult themselves. See how.

Courageous Conversations

Managers are often under-confident when it comes to tackling sensitive issues with staff or raising a subject that might lead to upset or anger. See how.

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Latest from the blog

The Power of Apology

the power of apology

We can all think of festering grudges that have tarnished or completely destroyed relationships, and most of us can probably think of a time when we could have said sorry but didn’t.

An apology can be a powerful first step to remedy a troubled relationship, but we generally have a range of reasons for not offering it.

Apologising with sincerity is an act of maturity which takes courage as well as a degree of self-awareness. Here are some Dos and Dont’s

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Start With What You’ve Got

Some people make the mistake of starting with what they want, rather than what they have.

This can be frustrating rather than motivating. It encourages an ‘I can’t wait’ mentality which only makes the waiting harder.

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How to be more Resilient

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Understand the steps to resilience and you can develop the ability to cope with problems and setbacks with less stress and more confidence.
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