Skip to Navigation

Training linked to staff development improves performance, supports staff and meets organisational needs. With the right approach – by consulting staff on their needs rather than telling them to attend – it also sends a message of interest and support. Requests for training titles seem to go in waves or trends. Strictly speaking the ones below are not new, but they have been updated in response to recent, increased demand.

Appraisal Skills for Managers

Supporting individual employees in their development is part of a manager’s job. Preparing for and conducting staff appraisals need not be scary. See how.

Getting a Better Reception

Reception and telephone staff have to deal with a lot of difficult behaviour. The trick is to do it without becoming difficult themselves. See how.

Courageous Conversations

Managers are often under-confident when it comes to tackling sensitive issues with staff or raising a subject that might lead to upset or anger. See how.

More

See more topics.

 

Latest from the blog

Confusion (About Time and Sleep for Example)

We are taught to believe that aspects of our lives can be ‘managed’ as if they were physical entities like people or inventory items.

This leads to confused thinking, lost time and poor sleep (for example).

Continue reading

Choosing Between Difference and Similarity (or Anything Else)

Difference is important, sometimes. But it can lead us to overlook shared interests, common goals and loads of things that psudo-science calls ‘stuff’.

Have fun with your language this weekend. Let me know how it goes.

Continue reading

Make Rules and You’ll Have to Police Them

rules

Families are full of rules and most operate below our radar. We all have them, make them, break them and live by them. But, rules can be burdensome, especially when you are the rule-maker.

Continue reading
FREE DOWNLOAD - Get it now.

How to be more Resilient

Get my super-helpful guide '9 Steps to Resilience' absolutely FREE, when you subscribe to my newsletter.

Understand the steps to resilience and you can develop the ability to cope with problems and setbacks with less stress and more confidence.
close-link
Take my

Resilience Survey

Help me to help you. Your answers will enable me to design products to help you develop your personal resilience.
Yes please, I'll take the
2-minute survey
close-link
%d bloggers like this: