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I am committed to safeguarding the privacy of visitors to my websites; this policy briefly sets out how the site will treat your personal information.

It may collect and use digital information relating to your visits to our site. This is the normal sort of information relating to visitor activity that any business would be expected to collect and analyse. I do not share this information with anyone else, business or individual.

If you sign up for a newsletter I will e-mail you from time to time with information I think you would be interested in. Any such communication will contain an ‘unsubscribe’ link to allow you to opt out of future mailings.

Any data are collected anonymously to be used for marketing and site optimisation purposes. All visitor information is saved using an anonymous user ID to aggregate a usage profile.

Cookies may be used to collect and save this data, but the data remains strictly anonymous. The data will not be used to identify a visitor personally and are not aggregated with any personal data.

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The Power of Apology

the power of apology

We can all think of festering grudges that have tarnished or completely destroyed relationships, and most of us can probably think of a time when we could have said sorry but didn’t.

An apology can be a powerful first step to remedy a troubled relationship, but we generally have a range of reasons for not offering it.

Apologising with sincerity is an act of maturity which takes courage as well as a degree of self-awareness. Here are some Dos and Dont’s

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How to be more Resilient

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Understand the steps to resilience and you can develop the ability to cope with problems and setbacks with less stress and more confidence.
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