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Most New Year’s resolutions fail after a few weeks. That’s because most people go about them the wrong way. We fail because we don’t know how to turn our best intentions into tangible and satisfying results. Start out on the right foot as you move into 2019.

My 30-minute video will give you all you need to turn your New Year’s Resolutions into achievable and fulfilling outcomes.

 

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More on Responding to Shouting…

Conflict causes misery and burns up energy that would otherwise used productively. But it doesn’t have to be like this.
If you are involved in a dispute at work (or elsewhere) here are some things you can do to start to resolve it.

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The Customer Is Always Right… Sometimes

customer

The original meaning of the phrase has been generalised to become an unconscious script in many situations, to a point where staff on the receiving end of bad behaviour think that they must submit to discourteous behaviour and mistreatment.

Time for a change to keep up with the times.

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Difficult Colleagues, What to Do

Workplace Conflict Resolution

Difficult people at work? We all know they exist, and mostly we work round them. But this general epithet ‘difficult person’ hides deep roots that are sometimes difficult to deal with. Eberybody has to rub along together at work, right? After all, most of us work in teams and being a team-player is understood to be a tstandard requirement…right? Well, of course not.

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Understand the steps to resilience and you can develop the ability to cope with problems and setbacks with less stress and more confidence.
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