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This experiential and practice based one-day workshop provides a sound framework for managers responsible for staff who are at risk from varying levels of stress. This module has been specially designed to help them understand and recognise the early signs of stress in their staff and the steps to take to reduce the negative impact. It also covers the statutory obligations towards staff, how to protect them, avoid burn-out and stress management techniques for the managers themselves. The session contains tools to help managers respond appropriately to signs of stress in staff.

Content

  • Introduction and expectations
  • The key management skills
  • Legal and Health and Safety duties
  • The HSE management standards
  • Balancing the interests of all concerned
  • Occupational stress factors
  • Recognising the signs of stress
  • The stress/performance cycle
  • Hearing the ‘message’ in staff complaints
  • Suitable responses to ‘cries for help’
  • Support Model: Three levels of response by managers
  • Seven strategies for reducing stress among staff
  • Emotional hygiene and stress management
  • Demonstration of stress ‘inoculation’ techniques
  • Delegation, supervision and support
  • Developing a stress management programme at work
  • Protecting the staff and the organisation.

Objectives

Improve their awareness of the negative effects of stress
Use a range of stress reduction measures
Understand the Health and Safety and legal implications
Develop strategies for using the manager’s role responsively
Acquire practical information and advice on stress management
Identify techniques for handling organisational stress among staff
Help staff to develop their own ways of coping
Understand how to use authority reliably for mutual benefit
Use reporting methods to protect staff and employer.

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