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Although it only makes the news where physical attack is involved, staff in the care sector are at high risk from verbal attack when at work. These incidents are widely under reported, yet they result in anxiety, stress and even trauma and depression for people subjected to such attacks. This article explains how employers can take steps to protect their staff.

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The Sow’s Ear Effect

Telling yourself good stuff about yourself seems, intuitively, like a good idea. It is supposed to help you feel good, or better, about yourself, and to gradually build self-esteem.

But this only works if the statements – or ‘affirmations’ – are believable. Far fetched inspirational statements seem like a good idea, but they can actually have the opposite effect.

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Hear the Storyteller, Not Just the Story

Stories have the power to persuade and change, they can also condemn and isolate us.

Once we are past childhood we judge a story by the storyteller. We look for interests and motives that could render the story invalid or suspect.

When we listen to the stories we tell ourselves we should be similarly cautious, the narrator is usually hugely biased.

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