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Although it only makes the news where physical attack is involved, staff in the care sector are at high risk from verbal attack when at work. These incidents are widely under reported, yet they result in anxiety, stress and even trauma and depression for people subjected to such attacks. This article explains how employers can take steps to protect their staff.

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What is dialogue?

Dialogue is interactive communication that builds shared meaning. Compared with discussion – where people present ideas with the idea of putting forward the strongest or most persuasive view – dialogue fosters a collaborative exchange of ideas aimed at mutual understanding. Rather than a competitive collision of opposites that fosters disagreement, frustration and confusion, it is […]

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Choice is a Matter of Choice

How often have you said to yourself “I have no choice”. Sometimes this little mantra can get us through a demanding phase, but when we start to believe it and make it part of our life it can make us unhappy.

Here’s an exercise in generating choice, because having choice and exercising it are two different things.

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Lunch and Learn

The Lunch and Learn (L’n’L) format allows attendees to receive short, focused training in a 60 minute slot, often during their lunch-hour. This approach is suitable for groups of 15 – 200, at any level of expertise. My L’n’L sessions use the same core material as that in my webinars, but with the added advantage of […]

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How to be more Resilient

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Understand the steps to resilience and you can develop the ability to cope with problems and setbacks with less stress and more confidence.
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