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Staff are increasingly expected to work under pressure. Changing roles, extra demands, job uncertainty and a variety of other factors mean that staff must be supported if they are to remain effective in their work. This course can help head off confusion and hopelessness and deal with the stressors that can result in absenteeism and poor performance. A must for organisations experiencing pressure or change of any kind. This highly successful course has also now been specifically adapted to the needs of Social Care staff, Teaching and Education staff and Local Authority personnel.


  • Understanding emotional management
  • Stress cycles; work, home and lifestyle
  • Warning signs; emotional, physiological and behavioural
  • Evaluating the stressors and triggers
  • Protecting yourself from stress build up
  • How to spot the common triggers
  • Practical skills to reduce the effects of stress
  • Effectiveness when working under pressure
  • The ‘duck or sponge’ distinction
  • How to be empathetic and avoid burn-out
  • Boundaries, abilities and goals
  • Action plans: prioritising and summarising
  • The carer/friend/professional confusion, keeping the lines clear
  • Talking it through; the role of supervision
  • Recognising your own limits and the early warning signs
  • Identifying personal resources and the success check list
  • Emotional hygiene, a personal programme
  • Building and protecting self esteem and remaining professional.


Understand the emotional patterns that cause stress
Recognise the damaging effects of stress
Understand how to take remedial action
Learn how to avoid ‘taking the problem home’ with you
Work more objectively when under stress
Develop a personal stress plan
Know when to ask for help.
Understand how to take remedial action
Learn how to avoid ‘taking the problem home’ with you
Work more objectively when under stress
Develop a personal stress plan
Know when to ask for help.

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