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More on Responding to Shouting…

Conflict causes misery and burns up energy that would otherwise used productively. But it doesn’t have to be like this.
If you are involved in a dispute at work (or elsewhere) here are some things you can do to start to resolve it.

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Can Shouting Change Behaviour?

Happy bunnies don’t cause trouble, as I often say. So when someone raises their voice it gives clues as to how to respond to them. Best not to listen to the words until you’ve created a channel for empathetic communication.

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