In response to a question I was asked recently. Short answer: You don't. But this is a nuanced question, with many interpretations, so I given a longer answer, several in fact. But maybe my 'box' is too restrictive.
Questions are at the heart of problem-solving. The questions you ask determine the type of answer you get, and not all questions are equally valid; some are downright unhelpful. Change the questions and the problem gets new perspectives.