If you feel underpowered when responding to difficult behaviour, you are not alone. Most of us make some common mistakes. These four points are a game-changer.
Managing stress is easier said than done when it becomes just another thing on your to-do list. Maybe it would be easier to give up the struggle.
Most of us have something about ourselves that we'd like to change or improve on. Having a clear idea of where you'd like to end up is more important than worrying how you'll get there. But the vision needs to be more than just vague and wooly aspirations like "To be happier", or "To be comfortable in life". Sensible though such hankerings are, they don't contain enough detail to guide you.
Open plan is meant to improve productivity and efficiency. Cost-obsessed employers seem oblivious to what people really think about working this way, and the damage to morale and productivity. The research is showing that removing walls may take down some of the barriers, but it also increases some of the problems it is meant to fix.
How good is your listening? Listening (as opposed to just hearing), is a dynamic activity, not a passive way to pass the time. It takes effort, focus and skill. It also means putting ourselves aside and fully paying attention to those we would listen to. Listening is not for the faint-heated, but the benefits are worth the effort.
If you are like me you probably have a number of catch-phrases that act as get-out clauses or conversation-stoppers. "It's complicated" is one of them.
I was reminded of this recently – and not for the first time – while I was presenting a workshop to managers in a large organisation. We had some serious discussion about what their expectations were of themselves and their performance at work. And it's not just at work that this happens.
From time to time it is useful to stop and [...]
Much or our behaviour, and our thinking too, is guided by out of date information. Life is about opportunity, and there's nothing in the small print that says we 'should' or 'should not'.
Friday is a time to reflect on how your efforts are benefiting others. You probably don't seek a reward or expect thanks, but you can acknowledge your own good intentions and positive efforts throughout the week. Well done!