Active Listening – The Skill of Listening Well
Active listening: Good listeners are more productive, make better partners and colleagues, are better problem-solvers, and have healthier interpersonal relationships.
The Factors that Make a Resilient Person
What contributes to personal resilience? I have recently been writing a new guide to accompany training on the topic. The key elements are: Optimism; Freedom from stress and anxiety; Individual accountability; Openness and flexibility, and Problem orientation.