Why Do Questions Have So Much Power?
Why do we allow questions to exercise so much power? Just because it's a question, that doesn't mean that you have to know the answer.
Good Questions Need No Answers
Good questions are at the heart of effective communications and they can also provide keys personal wellbeing. Bad questions keep people stuck where they are and they fail to generate useful responses. Worse, they can actually do the opposite of what is intended by tying us up in knots to sending us round in circles.
Choosing Between Difference and Similarity (or Anything Else)
Difference is important, sometimes. But it can lead us to overlook shared interests, common goals and loads of things that psudo-science calls 'stuff'. Have fun with your language this weekend. Let me know how it goes.
There Are No Bad Questions But There Are Lazy Ones
But there are lazy ones. Questions are the single, most powerful tool we have in language. They can transform your life. They also shape your life, and its one of those you-only-get-out-what-you-put-in things. So there are some questions I mistrust. And, because of the misery they can cause, so should you.
Great Questions Get Results.
Great questions shape outcomes. Learn to ask good ones and you'll train yourself to steer the conversation and even to shape outcomes.
Problem-Solving When the Problem Can’t be Solved
Questions are at the heart of problem-solving. The questions you ask determine the type of answer you get, and not all questions are equally valid; some are downright unhelpful. Change the questions and the problem gets new perspectives.
Spare Capacity
Our ability to cope diminishes as pressure increases. It's a subtle process and so it's easy to miss the signs of impending burnout. Learning to monitor yourself to ensure that you have sufficient spare capacity is critical to resilience and performance under pressure
Questions Might Be the Answer
Using questions well is the key to useful enquiry. If [...]
Customer Satisfaction Survey (Not)!
If the decision to run a Customer Satisfaction Survey is driven by complaints then the chances are it is a Customer Dis-satisfaction Survey you'll be running. It all depends on how you ask the questions.