Handout – Plan a Sensitive Conversation

It can be tricky if you have to approach someone about a sensitive topic. It may be work-related, like their performance, personal hygiene or some aspect of their behaviour. Or it may be personal... the range of topics is limitless. Use this handout to help you prepare; it includes suggestions to point you in the right direction. There is no substitute for natural empathy and your own creativity, so relax and have a proper conversation.