There are approximately 282 reasons why someone would want to discuss a problem without necessarily wanting to do anything about it. Try 'sympathy-focused' rather than 'solution-focused'.
Empathy vs sympathy. We can all learn – or at least be reminded – from this.
What is the difference between empathy and sympathy, and why does on bring us together while the other drives us apart? It takes Dr Brené Brown just over two minute to explain in this video.