A mediator’s role is to facilitate dialogue, so mediation is valuable when the parties need to maintain a continuing relationship. This makes it ideal for workplace mediation. The process produces practical solutions, and helps disputants establish a 'viable working relationship'.
Conflict is obviously costly in financial terms, but more important is the cost to morale, working relationships and personal well-being. Conflict causes misery and burns up energy that would otherwise used productively for work. But it doesn’t have to be like this. If you are involved in a dispute at work (or elsewhere) here are some things you can do to start to resolve it.