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This article will summarise some ideas central to Appreciative Inquiry (AI), with the aim of giving some understanding of the value of the approach, and then compares them with the Solution Focused approach.

Appreciative Inquiry (AI) can be used as a facilitation tool to help teams and organisations understand how they have created success in the past, and how to do more of it. This article explains a little more about the approach and suggests how AI could benefit teams and organisations in creating sustained and enduring growth.

Download – Appreciative Inquiry Explained.

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The Customer Is Always Right… Sometimes

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The original meaning of the phrase has been generalised to become an unconscious script in many situations, to a point where staff on the receiving end of bad behaviour think that they must submit to discourteous behaviour and mistreatment.

Time for a change to keep up with the times.

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Difficult Colleagues, What to Do

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Difficult people at work? We all know they exist, and mostly we work round them. But this general epithet ‘difficult person’ hides deep roots that are sometimes difficult to deal with. Eberybody has to rub along together at work, right? After all, most of us work in teams and being a team-player is understood to be a tstandard requirement…right? Well, of course not.

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