If you work in a frontline job, dealing with the public can be tricky. Phrases like “The customer is always right”, and “The customer is king” colour beliefs about how we should treat people. They may be sound advice to help remind staff to stay focused on customer satisfaction, but this doesn’t mean that service users should be allowed to get away with hostile or aggressive beahviour.
Latest from the blog
December 9th, 2018
Playing For Change is a movement created to inspire and connect the world through music.
They put out great videos, like this one.
December 8th, 2018
In any treatment – psychological or medical – the practitioner’s demeanour is a vital contributor to ‘successful’ therapeutic outcome.Continue reading
December 7th, 2018
Empathy vs sympathy. We can all learn – or at least be reminded – from this.Continue reading