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If you work in a frontline job, dealing with the public can be tricky. Phrases like “The customer is always right”, and “The customer is king” colour beliefs about how we should treat people. They may be sound advice to help remind staff to stay focused on customer satisfaction, but this doesn’t mean that service users should be allowed to get away with hostile or aggressive beahviour.

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3 Ways to Stop an Argument As If You Cared

communication breakdown

Anyone can argue. There’s no talent in fighting. There’s no glory in ‘winning’ an argument, though you wouldn’t know it from the evidence we see around us.

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Discounted Conflict workshop in April

I am presenting an open workshop on Approaches to Conflict for the Institute of Family Therapy on the 29th April. These places are being offered for just £90.00 (normal price £120.00). Book now to be sure of a place.

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