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It can be tricky if you have to approach someone about a sensitive topic. It may be work-related, like their performance, personal hygiene or some aspect of their behaviour. Or it may be personal… the range of topics is limitless.

Use this handout to help you prepare; it includes suggestions to point you in the right direction. There is no substitute for natural empathy and your own creativity, so relax and have a proper conversation.

Resist the temptation to hurry the conversation or to fill in the blanks and come up with answers; allow plenty of time for the other person to respond in their own way. Encourage discussion rather than a specific conclusion.

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