How to Get On Without Giving In
October 25th, 2016
Whoops! Published in error, sorry. I’ll finish writing and post it soon, I expect.
Latest from the blog
More on Responding to Shouting…
May 22nd, 2019
Conflict causes misery and burns up energy that would otherwise used productively. But it doesn’t have to be like this.
If you are involved in a dispute at work (or elsewhere) here are some things you can do to start to resolve it.
The Customer Is Always Right… Sometimes
May 22nd, 2019
The original meaning of the phrase has been generalised to become an unconscious script in many situations, to a point where staff on the receiving end of bad behaviour think that they must submit to discourteous behaviour and mistreatment.
Time for a change to keep up with the times.
Continue readingDifficult Colleagues, What to Do
May 20th, 2019
Difficult people at work? We all know they exist, and mostly we work round them. But this general epithet ‘difficult person’ hides deep roots that are sometimes difficult to deal with. Eberybody has to rub along together at work, right? After all, most of us work in teams and being a team-player is understood to be a tstandard requirement…right? Well, of course not.
Continue reading
