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If the question is too difficult to answer, then ask a different one. A simpler one.

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More on Responding to Shouting…

Conflict causes misery and burns up energy that would otherwise used productively. But it doesn’t have to be like this.
If you are involved in a dispute at work (or elsewhere) here are some things you can do to start to resolve it.

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The Customer Is Always Right… Sometimes

customer

The original meaning of the phrase has been generalised to become an unconscious script in many situations, to a point where staff on the receiving end of bad behaviour think that they must submit to discourteous behaviour and mistreatment.

Time for a change to keep up with the times.

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Explain It to the Gatekeeper

Prepare your day

Imagine that before you pass through a doorway to a sacred space you must first explain to the gatekeeper what you are going to do when you have entered and what you will have achieved by the time you leave. Then imagine how you might apply this to some of your daily activities.

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How to be more Resilient

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Understand the steps to resilience and you can develop the ability to cope with problems and setbacks with less stress and more confidence.
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