Communication Breakdown? Really?
There is no such thing as a ‘communication breakdown’. We here about it all time time, but I think this is a an inaccurate and limiting term which does more harm than good. Here’s why.
Responding to Difficult Behaviour – Four Things to Know
If you feel underpowered when responding to difficult behaviour, you are not alone. Most of us make some common mistakes. These four points are a game-changer.
The Meta-Conversation, A Step to Avoid Escalation
Escalation can be avoided if you know how. Heated discussion usually makes disagreement worse, the meta-conversation is a step to avoid that.
Fixer or Floater, the Choice Is Yours
Fixers and Floaters can get caught up in a relationship of inter-dependence. Breaking the cycle helps both.
How Do I Help Others Think Outside the Box?
In response to a question I was asked recently. Short answer: You don't. But this is a nuanced question, with many interpretations, so I given a longer answer, several in fact. But maybe my 'box' is too restrictive.
Difficult Colleagues, What to Do
Difficult people at work? We all know they exist, and mostly we work round them. But this general epithet 'difficult person' hides deep roots that are sometimes difficult to deal with. Eberybody has to rub along together at work, right? After all, most of us work in teams and being a team-player is understood to be a tstandard requirement...right? Well, of course not.
5 Myths of Compatibility – Check Them Out
Myths about compatibility are common and damaging. You don't have to be compatible to live happily together, but you do need tolerance.
Handling Difficult Behaviour – A Special Discount Offer
Handling difficult behaviour at work can be a huge challenge. It needn't be.
How to Apologise and When You Should
Have you ever wanted to say sorry, but you've held back? Maybe you thought that the other person should say it first, that apologising would make you appear weak, or that the problem was in the past and now it's too late to say sorry?
One Difficult Person at Work Can Ruin Everything
If you come into regular contact with a difficult person at work you'll know how stressful and upsetting it can be. The cost of disputes at work goes far beyond the direct impact on those involved.
