Skip to Navigation

There are five key difficult behaviour factors to consider before you attempt to handle a difficult person. If you want successful outcomes you should consider these points before jumping to the conclusion that the person is being deliberately obstructive and ‘difficult’.

This video is part of my course hosted on Udemy, Tactics for Tackling Difficult People in Life and Work. Enjoy the trailer, then check out the full course.

View the course on Udemy

Course Description

Anyone involved with others – at work or at home – who wants to tackle difficult behaviour more effectively will enjoy this course. It’ll help you successfully settle those difficult interactions that just won’t resolve themselves.

With video demonstrations to support the lectures you’ll quickly learn to handle apparently impossible situations where people just won’t co-operate: bosses, co-workers, customers, patients or members of the public who act in unpleasant, unpredictable ways.

What are the requirements?

  • No special materials or prior knowldege, everthing is provided.

What am I going to get from this course?

  • Identify the most common kinds of ‘difficult’ behaviour
  • Recognise and use the four key skills of self-empowerment when faced with challenging behaviour
  • Use their listening and other skills to create an effective communications ‘stance’
  • Pre-empt difficult situations and stop them from escalating
  • Be able to ‘forward plan’ and employ strategies to counter difficult behaviour
  • Avoid the common pitfalls and stay out of self-defeating cycles of response
  • Understand the five key difficult behaviour factors that you can control
  • Understand how to separate the ‘problem’ from the ‘person’.
  • Understand how to separate thoughts from feelings to help gain mastery
  • Use key strategies like ASSUME and SALVAGE to take control of difficult interactions
  • Plan for more successful outcomes with relationships at work, home and socially.

Who is this course for?

  • This course on handling difficult behaviour is suitable for all levels of ability. It is designed to help you face challenging situations wherever they happen, at work, in the home, or socially. It will equip you to handle them with flair and confidence. The course will also help you gain insight into your own reactions, and the self-defeating patterns that people can fall into when confronted by difficult behaviour.

One Response to “Difficult Behaviour – Five Key Factors”

  1. Hello Becky,
    Thank you for your wonderful and supportive comment. I think I forgot to reply, so here is my response now. My plan is to produce more video in future, so watch the space, and thanks again.

What do you think? Share your thoughts...

Latest from the blog

Patterns In Your Life

How do you change self-defeating behaviour when you don’t know what it is? Simple really, when you know how.

It’s a bit like quantum physics (I think, but I could be wrong here). In quantum science they have had to test for things by assuming they are there and then working from that assumption. Its the same with patterns of behaviour. If you assume there is one and act to change it, you’ll soon find out if it existed or not.

Continue reading

Your Vision – Without It You’re Stuck

visualisation, vision

You’ve heard the expression “Be careful what you wish for”. When we hold a belief that something will happen, it’s more likely to. This is generally associated with negative events, but it also applies to positive ones, like goals and aspirations. Successful people – especially the super-achievers – in any field know this. Every success […]

Continue reading

Adjusting to a New Reality for The Sake of the Children

Most people adjust to the ‘new reality’ eventually, when children are involved we have an obligation to do it sooner, rather than later.

It’s curious, that when grown-ups are angry they are told they are acting like children, and when children are angry, they are often told to “grow up.”

Dealing with the emotional aftermath of separation or divorce is unfathomably difficult, but however tough it is, part of the parental contract means that we will sometimes need to act like responsible adults, even though we don’t want to.

Continue reading
FREE DOWNLOAD - Get it now.

How to be more Resilient

Get my super-helpful guide '9 Steps to Resilience' absolutely FREE, when you subscribe to my newsletter.

Understand the steps to resilience and you can develop the ability to cope with problems and setbacks with less stress and more confidence.
close-link
%d bloggers like this: